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Return & Warranty Policy

How returns, refunds, warranty claims and shipping damage are handled for used engines and transmissions.

Last updated: October 27, 2026

Highlighted values in brackets are defaults for the business owner to confirm. Have this policy reviewed by a qualified attorney before publishing.

1. Overview

Every engine and transmission sold by Teddys Holding is a used, original-equipment (OEM) part removed from a donor vehicle. Each unit is inspected before sale and comes with the limited warranty described below. Please read this policy before ordering. By placing an order you agree to it.

2. Order accuracy and fitment

We match parts using the VIN and vehicle details you provide. Please confirm your year, make, model, engine size, drivetrain and VIN before purchase. If we ship a part that does not match the VIN you gave us, we will replace it or refund it in full, including shipping.

If the information you provided was incorrect, or you change your mind, a return may be accepted under section 3 and may be subject to a restocking fee and return shipping.

3. Returns

  • Return requests must be made within [30 days] of delivery.
  • The part must be unused and uninstalled, in the same condition it was delivered, with our paint marks, seals and identification tags intact.
  • Contact us for a Return Authorization (RA) number before sending anything back. Returns without an RA number cannot be accepted.
  • Returns that are not due to our error may be charged a [15%] restocking fee, and the customer pays return freight.
  • Accessories, sensors and electronic modules that have been installed or plugged in cannot be returned.

4. Refunds

Once the returned part arrives and passes inspection, we issue the refund to the original payment method within [5–7 business days]. Original shipping charges are refundable only when the return is due to our error. Your bank may take additional time to post the credit.

5. Limited warranty

Engines and transmissions include a limited parts warranty of [90 days] from the delivery date, unless a different term is written on your invoice. Extended coverage may be offered at the time of sale.

The warranty covers internal mechanical failure of the engine block, cylinder heads, crankshaft and internal moving parts, or the transmission case and internal hard parts. If a covered part fails, we will, at our option, replace it with a comparable unit or refund the purchase price.

To keep your warranty valid

  • Installation must be done by a licensed, professional repair facility, with a copy of the installation invoice provided for any claim.
  • Engines: replace the timing belt or chain components as needed, water pump, thermostat, oil, filter, coolant, spark plugs and gaskets/seals at installation; check that the cooling system and radiator are in good condition.
  • Transmissions: flush or replace the cooler and lines, use the correct fluid and confirm the fluid level after the first drive; complete any required programming or relearn.
  • Do not disassemble the unit before contacting us. Opened or modified units are not covered.

Not covered

  • Labor, towing, rental vehicles, fluids or other consequential costs.
  • External parts and accessories: sensors, gaskets, seals, intake and exhaust manifolds, turbochargers, injectors, wiring, flywheels, torque converters (unless stated on the invoice), and electronic modules.
  • Damage from overheating, lack of lubrication, improper installation, racing, off-road or commercial use, modifications, or accidents.
  • Minor oil seepage that does not affect operation.

6. Making a warranty claim

Call (929) 491-0309 or email info@teddysholding.com with your order number, the installation invoice and a description of the problem. We may ask for photos, diagnostic results or for the unit to be returned for inspection. Approved claims are handled as described in section 5.

7. Shipping and freight damage

Engines and transmissions ship by freight, usually palletized. Delivery times are estimates. Inspect the shipment before signing. Note any visible damage on the delivery receipt and contact us within [48 hours]. Damage not noted at delivery may not be claimable with the carrier.

Residential deliveries may require a lift gate. Someone must be available to receive the shipment.

8. Cancellations

Orders may be cancelled for a full refund before the part ships. Once an order has shipped, it is treated as a return under section 3.

Contact us

Teddys Holding
3108 Mount Bethel Rd, Keithville, LA 71047
Phone: (929) 491-0309
Email: info@teddysholding.com

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